Terms of Service

Effective Date: 29 May 2024

Introduction

Welcome to Shreddit (“the Service”). These Terms of Service (“Terms”) govern your use of the Service provided by RTools LLC (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

Description of the Service

Shreddit allows users to bulk delete their comments and posts submitted to Reddit.com according to filters of their choice. The Service provides tools for managing and removing content from Reddit accounts efficiently. There are two tiers of the Service:

  • Basic Tier: Allows users to delete comments and posts accessible via their Reddit.com user page according to user-specified parameters and filters.
  • Premium Tier: Allows users to upload their Reddit data request archive files to delete all content they've ever uploaded to Reddit.com according to user-specified parameters and filters, and to create recurring deletion jobs.

User Responsibilities

Account Access

To use Shreddit, you must log in via your Reddit account using OAuth. By doing so, you authorize Shreddit to receive authorization tokens to log in to the service and perform actions on your Reddit account.

Acceptable Use

You agree to use Shreddit only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

  • Violate any applicable federal, state, local, or international law or regulation while using Shreddit.
  • Attempt to reverse-engineer or decompile the Service.
  • Intentionally disrupt or interfere with the operation of the Service.

Privacy Policy

Our Privacy Policy, available at https://shreddit.com/privacy-policy/, describes how we collect, use, and protect your personal information. By using the Service, you agree to the terms of the Privacy Policy.

Intellectual Property Rights

All content, features, and functionality of the Service (including but not limited to text, graphics, logos, and software) are the exclusive property of RTools LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

User-Generated Content

You retain all rights to any content you delete using Shreddit. However, by using the Service, you grant us a license to access and modify your content solely for the purpose of providing the Service. We do not log or retain any of your accessed content. See our Privacy Policy for more details.

Payment and Billing

Shreddit requires payment to use its features. You agree to provide accurate and complete payment information. We reserve the right to change our fees at any time, and will provide notice of any fee changes through the Service.

Refund Policy

Refunds are not typically offered due to the nature of the service provided. However, if you encounter any issues with the Service, please contact our support team at support@shreddit.com within seven days of your purchase, and we will review your case on an individual basis.

If you are unable to delete your content due to a ban on your Reddit.com account, please contact support for a license transfer or refund.

Support and Service Levels

We offer email support to all users of Shreddit. Our support team aims to respond to inquiries within 1-5 business days. Premium Tier users receive priority support. For support inquiries, please contact us at support@shreddit.com or use the support form in the application.

Termination and Suspension

We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice or liability, for any reason, including if you violate any of the acceptable use terms listed above. Additionally, your account may be terminated or suspended if you:

  • Wrongfully file a chargeback against us.
  • Use vulgar, threatening, or abusive language towards our customer support team.

Account Deletion

You may delete your Shreddit account at any time through the account settings. Upon deletion, all your data and settings associated with the Service will be permanently removed. You may optionally retain your purchase data should you wish to use the service again at a later date. We do not retain any user data post-deletion, except as required by law or for legitimate business purposes (e.g., transaction records for accounting). For more details, please refer to our Privacy Policy.

Scheduled Deletion Jobs

The Premium Tier allows users to set scheduled deletion jobs at chosen intervals (e.g., 1 week, 1 month, etc.). Users can configure these jobs through their account settings by selecting the desired frequency and specifying the content to be deleted. Jobs may fail due to an issue with the Reddit API or other technical problems. Shreddit is not liable for any content that is not deleted as a result of these failures. Users are responsible for ensuring their scheduled jobs are correctly configured.

Disclaimers and Limitation of Liability

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, in no event will RTools LLC, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, arising out of or in connection with your use of the Service, including any direct, indirect, special, incidental, consequential, or punitive damages.

Indemnification

You agree to indemnify, defend, and hold harmless RTools LLC, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your user-generated content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.

Governing Law and Dispute Resolution

These Terms and your use of the Service are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration conducted in Oro Valley, Arizona, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action.

Data Deletion Disclaimer

By using Shreddit, you acknowledge that the deletion of your Reddit content is permanent and cannot be undone. We strongly advise users to review and back up any content they wish to keep before using the Service. Shreddit is not responsible for any data loss resulting from the use of the Service.

Third-Party Services

Shreddit interacts with Reddit.com through its API. We are not responsible for the functionality, content, or any changes made by Reddit that may affect the Service. Any issues arising from the use of Reddit.com should be directed to Reddit's support team.

Limitation of Service Availability

We strive to ensure the Service is available at all times, but we do not guarantee uninterrupted access. Maintenance, updates, or technical issues may result in temporary service disruptions. We are not liable for any such disruptions or any resulting loss of data.

Force Majeure

We will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, embargoes, government orders, or any other force majeure event.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and RTools LLC regarding the use of the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

Modifications to the Terms

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting to the Service. We will notify you of any changes by posting the new Terms on the Service and updating the "Last Updated" date at the top of these Terms. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

Contact Information

If you have any questions about these Terms, please contact us at support@shreddit.com.

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