Privacy Policy

Effective Date: 3 June 2024

1. Introduction

Shreddit ("we," "our," or "us") is a product of RTools LLC. Since Shreddit is a privacy tool, we are especially dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using Shreddit, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

  • Reddit Account Information: To perform deletion tasks, we collect and store Reddit account information, including username and authorization tokens required to interface with the Reddit API. We do not store or have access to your Reddit password.
  • Deletion Job Information: We collect information related to your deletion jobs, including start/end dates, deletion parameters, number of items deleted per job, and number of jobs in progress to operate the service and provide a "Deletion History" feature for user reference.
  • Scheduled Deletion Task Data: We collect information related to your scheduled deletion tasks, including task parameters and scheduling information.
  • Temporary Deletion Job Information: We collect information related to your deletion jobs, such as the unique IDs of Reddit posts/comments and post/comment archive files to facilitate deletion jobs. This information is used solely to perform deletion tasks.
  • Usage Count Data: We retain the number of jobs run per month on Shreddit to enforce monthly run limits.
  • Log and Metric Data: We use logging and internal metrics to monitor the flow of user-submitted deletion jobs and other application operations. Logs and metrics include technical details about the deletion process but do not include the contents of posts or comments.
  • Purchase Data: We collect information related to your purchases, such as name, email address, and receipt information. We do not store your address or credit card information.
  • User-Linked Feedback Data: We collect feedback linked to user accounts to handle customer support cases and to address customer feedback, if a follow-up is explicitly requested.
  • Anonymized Feedback Data: We collect anonymized feedback to improve our service. This data does not contain personally identifiable information.
  • License Redemption Data: We collect data surrounding license redemption when a gift purchase is made or a purchase is made on a third-party marketplace.
  • Blocked Users: We use a hashing algorithm to store a salted hash of account names for users who are blocked from using Shreddit. This ensures we do not store plain text account names.

3. How We Use Your Information

  • To Provide Our Service: We use your Reddit account information, deletion job information, and purchase data to perform and manage deletion tasks and to provide customer support, if necessary. This includes responding to your inquiries, troubleshooting issues, and ensuring the proper functioning of our service.
  • To Improve Our Service: We analyze deletion job metrics and log data to improve the functionality and performance of Shreddit.
  • For Support Correspondence: We use your name and email address solely for customer support cases.
  • We do not use your information for advertising or marketing purposes.

4. Data Storage and Retention

  • Reddit Account Information Storage: Reddit account information, including username and authorization tokens, is retained until you delete your Shreddit account.
  • Deletion Job Data Storage: Information surrounding deletion jobs is retained until you delete your Shreddit account.
  • Scheduled Deletion Task Data Storage: Information surrounding scheduled tasks is retained until you delete a task or delete your Shreddit account.
  • Temporary Data Storage: We store the unique IDs of Reddit posts and comments temporarily to facilitate deletion jobs. These IDs are deleted upon job completion. Files uploaded for the "delete from archive" feature are immediately processed to remove any sensitive information before starting a job. Original files are retained separately for three days to allow investigation in support cases only and are deleted thereafter.
  • Usage Count Data Retention: Usage count information is automatically deleted at the end of the month Shreddit was used.
  • Log Data Retention: Logs are automatically deleted three months from the date they are recorded.
  • Purchase Data Retention: Your license and receipt data are retained to validate your purchase and provide copies of receipts. This information may be optionally deleted when you delete your Shreddit account.
  • User-Linked Feedback Data: All support requests and non-anonymous customer feedback is automatically deleted three months from the date recorded.
  • Anonymized Feedback Data Retention: Anonymized feedback data is retained indefinitely to improve our service. This data cannot be deleted by users as it does not contain personally identifiable information.
  • License Redemption Data Retention: License redemption data is retained for record-keeping purposes. If a gifter's Shreddit account is deleted while opting to remove purchase data, the record is retained but the original purchasing account information is redacted. If a third-party marketplace purchaser's Shreddit account is deleted, the redemption record is removed entirely.
  • Blocked User Data Retention: Hashed account names of blocked users are retained indefinitely unless the block is lifted.

5. Data Sharing and Disclosure

  • No Selling or Sharing: We do not sell or share your personal information, Reddit account information, or deletion job information with third parties, except as required by law.
  • Compliance with Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to a subpoena or a court order.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. All data is encrypted in transit and at rest using industry-standard encryption protocols.

7. Payment Processing

We use Lemon Squeezy to handle all payment transactions. Lemon Squeezy is a secure payment processor that complies with international financial regulations. They process your payment information, including your credit card details, to complete transactions on our behalf. Lemon Squeezy does not share or sell your personal information and adheres to strict data privacy standards. We do not store your payment information, such as credit card details.

See Lemon Squeezy's full privacy policy for more information: https://www.lemonsqueezy.com/privacy

8. Use of Analytics

Shreddit uses Umami to track inbound traffic analytics. Umami is designed to be privacy-friendly, does not use cookies, and ensures that all analytics data is anonymized. It complies with major privacy regulations like GDPR and CCPA and is never tied to any personally identifying information.

See Umami's privacy policy for more information: https://umami.is/privacy.

9. Deleting Your Account

You can delete your account on the Account page.

Deleting your account will remove all of your deletion job history and scheduled tasks. You cannot delete your account until all of your active deletions have been completed or canceled.

By default, your purchase and receipt data will be retained in case you want to sign up again with the same Reddit account. You can opt to delete this data; however, if you sign up for the service with the same Reddit account, you will have to purchase the service again should you wish to use it.

10. Cookie Policy

We use cookies to enhance your user experience and ensure the smooth operation of our services. This Cookie Policy outlines the types of cookies we use and their purposes.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the basic functioning of our service. They ensure security and enable core features such as user authentication and session management.
    • CSRF Token: Used to protect against cross-site request forgery attacks.
    • Session ID: Stores the server's session identifier to maintain your session across pages.
  2. Functional Cookies: These cookies help us remember your preferences and settings to provide a more personalized experience.
    • Logged In Tracker: Tracks whether you are logged in to the service.
    • Color Mode: Remembers your preferred display mode (e.g., light or dark).

Managing Cookies

Most web browsers allow you to manage cookies through their settings. You can choose to accept or reject cookies, and you can delete cookies that have already been set. Please note that disabling cookies may affect the functionality of our service.

For more information on how to manage cookies, please refer to your browser's help section or settings.

If you have any questions or concerns about our use of cookies, please contact us at support@shreddit.com.

11. Your Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you. This includes the right to receive a copy of your data.
  • Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
  • Deletion: You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
  • Restriction: You have the right to request the restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data or object to the processing.
  • Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another controller where technically feasible.
  • Objection: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or when processing is based on legitimate interests.
  • Withdraw Consent: Where we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us at support@shreddit.com. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Please note that these rights are not absolute and may be subject to certain conditions and exceptions under applicable law. We may need to verify your identity before processing your request.

12. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you believe that we might have any information from or about a child under 13, please contact us at support@shreddit.com.

13. Data Breach Protocol

In the event of a data breach, we will notify affected users and relevant regulatory bodies within 72 hours of becoming aware of the breach, as required by applicable law. We will provide information about the nature of the breach, the data involved, and any steps taken to mitigate the potential risks.

14. International Data Transfers

If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

15. Data Protection Officer

If you have any questions or concerns about our data protection practices, you can contact our Data Protection Officer at dpo@shreddit.com.

16. Legal Rights Under GDPR and CCPA

If you are a resident of the European Economic Area (EEA) or California, you have additional rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), respectively. These include the right to lodge a complaint with a supervisory authority (EEA) or the right to opt-out of the sale of your personal data (California).

17. Changes to This Privacy Policy

We are committed to maintaining the highest standards of privacy and do not intend to make major revisions to this policy. However, we may update this Privacy Policy from time to time to comply with legal requirements or to enhance our privacy practices. We will notify you of any significant changes by updating the effective date at the top of this policy and, if the changes are substantial, by providing a notice on our website or through direct communication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@shreddit.com.

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